Refund policy
Since our products are custom-made for you (print-on-demand), there is generally no right of withdrawal.
Pursuant to Section 312g(2)(1) of the German Civil Code (BGB), the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs.
Exceptions (Complaints)
Should a problem with your order nevertheless arise, we will, of course, take care of it.
You are entitled to a replacement or refund only in the following cases:
- Wrong product delivered
- Manufacturing or printing errors
- Damaged goods upon delivery
If you have any questions about returns, you can contact us at any time at info@bundesimpex.com.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess and resolve the issue.
Complaints Procedure
Please contact us within 14 days of receiving the merchandise at:
Email: info@bundesimpex.com
Please include the following information:
Order number
Description of the problem
Photos of the affected product
After reviewing your request, we will offer you:
A replacement or
A refund
Important Note
Returns or exchanges due to:
Wrong size
Not to your liking
Order error
are not permitted.
Exceptions / Items Not Eligible for Return
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.